If You have Not Recieve Any Notification About Your Order On Your Mobile Application, Logout From Your Account And Re-Login Account And Wait For New Status Updated By Richkart.
If The Problem Continue Persist Write To The Richkart Or Simply Contact To Richkart Support Center At 1800-123-5377 Or Drop An E-Mail On Support@richkart.com.
To protect your password, it's important to change it periodically and keep your password private, since anybody who knows your password may access your account. We recommend changing your password every 30-60 days.
To keep giving you a great shopping experience, we periodically update our website security certificates based on new SSL Standards.
You can manage your personal information and privacy settings for your Profile.
Your Public Name is the public name you associate with contributions to Richkart.com, such as Customer Reviews.
Your public activity on Richkart includes your contributions to Customer Reviews, Customer Questions and Customer Answers. Additionally, Badges and your Public Wish Lists are considered the public activity. Your browse and purchase history are never considered the public activity.
On your public Profile page, you can share information about yourself to help others learn more about you.
Richkart respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, follow the notice and procedure for the Richkart site where you identified the infringement.
Publishers and authors can request changes be made to the catalog data and descriptive text.
We take phishing and spoofing attempts on our customers very seriously. If you receive a correspondence that you think may not be from Richkart, please report it to us by sending the e-mail or webpage to stop-spoofing@richkart.com.
If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an email, phone call, or webpage from Richkart.com.
If you received correspondence regarding an order you didn't place, it likely wasn't from Richkart.com. Send the email as an attachment to stop-spoofing@richkart.com. If you are reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@richkart.com. For more information, go to
Report a Phishing or Spoofed E-mail Avoiding Payment Scams
Important: Email
Don't open any attachments or click any links from suspicious emails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
Richkart will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email, report it immediately.
Suspicious emails or webpages not from Richkart.com often contain:
• An order confirmation for an item you didn't purchase or an attachment to an order confirmation
Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Richkart.
• Requests for your Richkart.com username and/or password, or other personal information
• Requests to update payment information
Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Richkart.
• Links to websites that look like Richkart.com, but aren't Richkart
• Attachments or prompts to install software on your computer
• Typos or grammatical errors
• Forged email addresses to make it look like the email is coming from Richkart.com
Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than @richkart.com, then it's a fraudulent email.
Important: Phone Calls
While some departments at Richkart will make outbound calls to customers, Richkart will never ask customers to disclose or verify their Richkart.com password, credit card, or banking account number.
If you receive a phone call asking you to disclose the above information, please visit to report the phone call to Richkart.
Richkart.com offers a number of large and over-sized items that require special handling. Items too big to ship to a P.O. Box or Richkart Locker must be shipped to a street address.
How to make your home ready for installation and assembly of your large item.
We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).
Certain restrictions prevent us from shipping certain products to all geographical locations.
Every time you place an order via the Shopping Cart that contains more than one delivery date, you can choose for your order to be shipped in the fewest possible packages or for your order to be shipped as soon as each item it becomes available.
You can return many items sold on Richkart.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.
Warranty repairs are available for some products sold directly by Richkart.com and covered under a manufacturer warranty. The third-party repair service providers are authorized by the manufacturer, and can usually fulfill requests within 14 days.
To create a repair label:
1. Go to the Online Returns Center.
2. Select Return Items to display your recent orders.
3. Choose items to return and click Return or replace items or Get Product Support.
4. Select Item is defective or doesn't work in the Why are you returning this? drop-down menu.
5. Describe what's wrong with the item in the Comments section and click Continue. If you provide as much detail as possible, the repairer will be able to diagnose and fix the problem faster. If a repair is possible, you'll be offered it here.
6. Select the address where the repairer should return the item. The original delivery address is selected by default. Select Change Address to choose a different return address.
7. Print out the label and follow all handling and packaging instructions.
To help you troubleshoot any issues, Richkart.com offers free technical support over the phone and in-home services for eligible products.
If you're having trouble signing in, you may be entering in an incorrect account information
You can add, edit, and delete addresses from your Address Book in the Settings .
You can add or update your payment methods by visiting the Payment options section in Your Account.
If you've forgotten your password, you can reset it by going through our "Forgot Your Password" process on our website.
Did you forget your password? You can request a personalized "password reset" link.
Forgot Your Password
To make this update from a computer that you haven't used previously to shop on our website, we'll also ask you to confirm all of your account information before being able to create a new password.
To request a password reset:
1. Go to Forgot Your Password.
2. Follow the on-screen instructions.
3. Follow the instructions in the e-mail sent to the e-mail address on your account.
Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.
After you've created a new password, it will become active right away. You new password will be applicable for all Richkart-related accounts associated to the same email address.
Tip: To choose a strong password, go to Choose a Strong Password.
Here's how to sign out of Your Account on Richkart.com.
If you need to make changes to your name, mobile number, account information, you can update these from the Login & Security section in Your Account.
You can cancel items or orders that haven't entered the shipping process yet by visiting the Order section in Your Richkart Account.
You can update your order quantity, billing address, shipping address, payment method, and more on your unshipped orders by visiting the Orders section in Your Account.
Third-party sellers handle customer service for orders shipped directly from them directly visit their online store online at richkart.com
You can return many items sold on Richkart.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.
If you need to trade your item for a different size or color, you can exchange qualifying items through our Online Returns Center.
If you're waiting for a refund and want to check the status, you can view this information in Your Account.
You can stay on top of your returns by tracking them with a pre-paid label through our Online Returns Center.
If an order is marked as "Shipping Soon," it is being prepared for shipment or delivery and cannot be changed.
If your order has shipped or cannot be modified before shipping, you may refuse the package or request more information by visiting our Richkart Support Center page.
If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
Purchases from Prime Video can be canceled within 24 hours of purchase provided you have not attempted to stream/download the video. For more information, go to Cancel an Accidental Prime Video Order.
Tip: Prevent accidental purchases by setting parental controls. Parental controls restrict access to the Kindle Store, Richkart Appstore, Digital Music Store, and Prime Video Store.
If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.
If your tracking information shows that your package was delivered, but you can't find it: Within 36 hours of expected delivery • Verify the shipping address • Look for a notice of attempted delivery • Look around the delivery location for your package • See if someone else accepted the delivery • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival • You Can Raise An Ticket to Supporting Depertement At https://support.richkart.com or call to on +91 180 -572-6067 For Find Your Order
Richkart.com has recently begun contracting deliveries through a variety of regional carriers. We have contact information for these carriers, as well as national carriers. Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website. Some exceptionally large or heavy items may be shipped by a specialty carrier such as FedEx, Delhivery, UPC, & Blue Dart Parcel Pool is used for standard deliveries to Major Metro Richkart used for Instant deliveries to Metro Cities On the Time. Contact Details below:- FedEx: +91 1800-419-4343 Delhivery: +91 0124-671-9500 Blue Dart: +91 1860-233-1234 DHL: +91 1800-11- 1345
After an order has shipped, you can track your packages on Richkart.com. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 1. Go to Your Orders. 2. Go to the order you want to track. 3. Click Track Package next to your order (if shipped separately). If your package or tracking information is missing
Here are some reasons why tracking information may not be available: • The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package. • The first package scan may not be until delivery. • Some shipments, such as Standard International shipments, are not trackable. • Marketplace sellers sometimes do not provide to Richkart with tracking information for their orders. • You Can Contact With Richkart Support Center For Getting Latest Status Of Order
Some items may be substituted or removed after checkout due to availability. Check the order details in Your Account to see any substitutions or undeliverable items. Sometimes, items may become unavailable after you check out. We'll proceed with preparing your order so that you receive the rest of your items on time. Your payment method will not be charged for the unavailable item. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. When possible, we'll try to substitute the unavailable item with a similar product (exceptions are specialty items). If your item was substituted, you'll see Substituted with on the Delivery or Pickup Confirmation e-mail listing the substituted items. In most cases, you will not be charged for the original item or the substitute. If we’re able to substitute the original item with an item that is nearly identical, you’ll be charged the lesser of the two prices. If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us for a refund.
You can find tracking information in your order details or have it sent directly to your mobile phone or in your Richkart Account
You can follow the progress of selected shipped packages on a live map in real time. This feature can be accessed by clicking Track Package from either Your Orders or your Shipment Confirmation e-mail. You’ll receive a notification when your package can be tracked in this way.
On the day of delivery, you can see the map when the driver is getting closer to you.
If you’ve signed up for delivery alerts on Richkart app, Website we’ll let you know when the map is available to view.
Map tracking allows you to arrange to be at the property when your package is likely to be delivered, or, alternatively, nominate a safe place for your delivery.
Sometimes, due to operational issues or important delivery requirements, the driver may change their route. In this scenario, you’ll continue to see the map, but the number of stops won’t be shown. You can still expect to receive your package that day.
You must be signed into your Richkart.com account to view the map.
Note: Several Richkart logistics Partner Support This Feature.
You'll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
There are many reasons that a package may be returned to us as undeliverable.
You can print an invoice for your package if the packing slip is missing.
Troubleshooting for Richkart orders not yet received.
You can sign up to receive tracking information via text message for all your orders.
We try to get you tracking updates as fast as possible, but sometimes delays can occur. This can happen for a number of reasons.
There are a number of mobile phone carriers that you will be able to receive Shipment Updates via Text through.
Shipment Updates via Text supports the following mobile phone carriers:
• Vodafone
• Airtel
• BSNL
• idea
• Jio
• Reliance
The short code 91 9220592205 is used by Richkart.com to share shipment tracking updates.